Refund policy

At Elven Baum, we are committed to providing you with high-quality hair growth products that meet your satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Refund Eligibility

• To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it.

Refund requests must be made within 30 days of the purchase date.

2    Initiate a Refund Request:

• Contact our customer service team at news@elvenbaum.com to initiate a refund request. Please include your order number and the reason for the return.

3 Return the Product:

• Send the product back to us using the return address provided. Please ensure the product is securely packaged to prevent damage during transit.
• Inspection and Approval:
  1. • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
     • Refund Processing:
       • If your return is approved, we will process the refund to your original method of payment. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider.

  4. Exchanges

  • If you need to exchange a product for the same item, please contact us at news@elvenbaum.com for further assistance.

  5. Shipping Costs

  • • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    • Damaged or Defective Items

      • If you receive a damaged or defective item, please contact us immediately at news@elvenbaum.com with your order number and details of the product. We will arrange for a replacement or refund at no additional cost to you.